I. THE COLLECTING OF PERSONNAL INFORMATION
When you create your client account and place an order on www.serendipityparis.com (hereinafter referred to as the Site), POWER LAB collects personal data about you. All data collected is adequate, relevant and limited to what is necessary for the purpose of treatment (points 2 and 3). The responsible party for the collection of this data is the company POWER LAB, a Limited Company registered at the Luxembourg Trade and Companies Register under the number B200913, whose office is located at 144 ZI Scheleck 1, 3225 Bettembourg (Luxembourg). The term "personal data" refers to any data that identifies an individual including name, phone number, date of birth, email address, postal address, IP address and any other information that you choose to communicate to POWER LAB about yourself. To protect against fraud (examples listed below under points 2 and 3), POWER LAB is also likely to temporarily retain, for a limited period, information relating to transactions made on the Site.
II. THE PURPOSE OF COLLECTION PERSONAL INFORMATION
Your personal data is collected only for determined, explicit and legitimate purposes to achieve one or more of the following :
(I)manage your orders on the Site,
(II)compile business statistics, conduct market research,
(III)build and manage sales leads, including technical operations such as standardisation, optimisation and duplication,
(IV)perform customer management operations,
(V)select customers for sales leads or promotions,
(VI)send promotional information and invitations from POWER LAB. You can unsubscribe at any time from these offers by clicking on the link provided for this purpose at the bottom of the emails concerned,
(VII)comply with our legal and regulatory obligations,
(VIII)Fight against fraud in the conditions defined below in point 3.
III. FIGHTING AGAINST FRAUD
To protect against fraud, POWER LAB has installed a device which selects certain orders. If your order has been selected, one of the following may arise:
(I)You may be asked, in order to complete the transaction, to provide certain pieces of identity or documentation following payment.
(II)Your order may be cancelled if your customer account has already been used to commit fraud.
(III)Certain personal data to be provided to legal authorities on their request.
IV. RECIPIENTS OF COLLECTION INFORMATION
Only our company and our contracted partners for order processing have access to the information you provide us. The categories of persons who have access to your personal data at POWER LAB are, within the limits of their respective duties, the sales department, administrative services, technical services and monitoring agencies (auditor, internal quality control procedures etc.). Recipients of your personal information may also include public bodies exclusively in order to meet legal obligations such as court officers, public officers and debt collection agencies.
V. RETENTION TIME OF PERSONAL INFORMATION
The data that we collect is stored for time starting from the last transaction you have placed on the Site, or from the last update to your customer account. In the absence of any new transaction or update made to the customer account during a period of 5 years, the data is automatically removed. Some of your bank details will be kept during thirteen months for anti fraud procedures from the last transaction you made on the Site or last update of your customer account. All members, including Premium members, can consent to the retention of bank card details, for reuse on future orders when you tick the "Remember" box.
Every precaution is taken to protect the security of your personal information and particularly, to prevent it from being distorted, damaged or that unauthorised parties have access to it. Encryption and anonymization are two protection methods used.
To help us improve our customer satisfaction levels, we count the number of pages viewed, the number of visits, and we measure the frequency of returning visitor activity on the site. For this purpose, we use a technology called "cookies." A cookie does not allow us to identify you. Generally, it records information about the navigation of your computer on our site (the pages you visited, the date and time of visit, etc.) that we can consult during your subsequent visits.
Some cookies called "advertising cookies" enable us to track and record your internet navigation and record products seen; then, in a maximum period of 90 days, send to you advertisements which may or may not be connected to your past navigation. These cookies are linked to your internet profile, but do not identify you. They also require your express consent in the same way as indicated above.
By clicking on Continue when creating your customer account, it is expressly stated that 'when you sign up, you accept our data protection policy and will benefit from all our exclusive deals'. When you choose to communicate your personal information to the site and click Continue, you expressly give your consent to the collection and use of your personal information in compliance with what has been stated in this charter and current laws, as stipulated according to section 4 of the above.
IX. RIGHT OF ACCESS AND RECTIFICATION
When the Customer communicates personal data, it gives express consent for the collection and use of personal data.
In accordance with the law UE 2016/679, the Customer has the right to access, rectify,limit,move, interrogate and, if necessary, object to the data concerning him which can be exercised by:
Postal mail to POWER LAB 144 ZI Scheleck 1, 3225 Bettembourg (Luxembourg).
For legitimate reasons, the Customer may oppose the processing of data concerning him or limit their use.
The cutomer can raise a complaint by contacting controlling authority.